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More on this product: Features | Accessories | Similiar Products | Editorial Review | Description
Customer Reviews of Saeco S-OG-SG Odea Giro Super-Automatic Espresso Machine
Customer Rating:   Summary: Made awesome coffee for 2 months, then needed service Comment: I agree this coffee maker does an excellent job when it works; Unfortunately about 2 months after purchasing, it clogged itself. After numberous calls to Saeco (and getting hung up/transfered to vmail) I finally got a very helpful live person. She sent me some instructions to clean/modify the coffee maker that *might* solve the problem. I will try this out when I get home. The instructions are simple and clear, but not expected for a product in this price range. I'm a strong believer high quality, and willing to pay a premium for such quality. I am disappointed with any device that fails this quickly (perhaps 100 coffees over a 2month time). That is why I will only give a 1 star rating. After 3 phone calls to Saeco customer support (everybody was very friendly, but never actually solved anything) I was told I need to return the coffee maker to Saeco (I pay to pack and ship to Saeco). I was then told it will take 4-6 weeks for the repair. It's sad to say that if my $400 laptop breaks, LaptopCompany will send me a box, and pay shipping both ways... but my $600 coffee maker doesn't have near the customer service. Simply because of the hassle factor, I have just purchased another expresso maker from a different Italian company. I will return my coffee maker to the large warehouse store with a very generous return policy. Customer Rating: Summary: Great for 2 months, no good after that Comment: For the fist 60 days or so this espresso maker was awesome. Then it started to display the red light indicating something is wrong with the machine almost every time I tried to brew a cup of coffee. This has continued for 2 months now with no end in site. Saeco will not allow me to return it because it is outside of the 30 day window. I purchased an extended warranty from Amazon, unfortunately the product is covered by Saeco for the first year so I have had to deal with them. I have never reached a live person on a call to Saeco's customer support line. I have been on hold for over 20 minutes only to be automatically routed to their voicemail system. Since then I usually just opt to leave a message. They take 2-3 days to call back and have never been able to solve my problems with this machine. I tried to use their "Live Chat" function on their web site but no one was available so it routed me to an email form. I filled out the form 5 days ago and still have not heard back. At this point I just want to find a Saeco service center so a technician can look at the machine. However, I think this machine was poorly designed so I doubt if it can be fixed. The sensor to determine if the lid to the coffee beans and grinder is closed is about 1/8th of an inch off from the magnet in the lid so it constantly shows the "error" light because the machine senses that the lid is off. The door on the right side where the grounds get dumped also has a sensor issue. I have to leave the door open a little or the machine won't work. After spending $700 I would not expect to have to spend 5 minutes troubleshooting every time that I want a cup of coffee. I would also expect much better service. Customer Rating: Summary: Great when it works Comment: I have had this machine for 5 months. The first four were exemplary. Then came the priming issues. It would not prime after using the hot water function. I have emailed and called Saeco here in Ohio without a single reply. You expect a bit better for an appliance that costs so much. So buyer beware. Just hope you don't have to call for help. Customer Rating: Summary: Nice machine but watch out if you need anything from Saeco Comment: I liked the machine for the few weeks I was able to use it. However, one part dropped and cracked, and then it was a struggle to find someone who could supply the part. Once I had the part, I needed help with putting a small spring back in - I just needed to know which end is up, and what the two ends need to catch on. There is no detailed documentation that comes with the machine. It makes two weeks since I first started dealing with Saeco, and they have only bounced my message around. The supervisor of customer service thought I was trying to order an entire new brew group because she couldn't be bothered to read my actual question. Saeco's service is extremely disappointing, and would probably prevent me from purchasing another machine from them. Customer Rating: Summary: Another satisfied customer Comment: OK, so I did a ton of research on this and the plethora of similar machines that are out there. I also went the route of using the 20% off coupon at Bed Bath and Beyond and I could not be happier. Right out of the box it was very easy to follow the 4-step directions. It fired right up and made what I hope to be the first of thousands of perfect lattes. It truly is a wonderful machine!! I love that it swivels back and forth for easy access to the water tank and the dump bin for the used grounds. I don't think I even have to wait 30 seconds for the milk frother to produce steam--it's very fast. A few tips: 1. steam your milk first before you pull your shots as the shots will go bad after about 10 seconds (this is what I learned as an employee of one super-popular Seattle-based chains). 2. Keep a little container under the frother attachment so that when you turn it on there will be something there to collect the small amount of water that spills out. 3. Keep a supply of decaf onhand because once you start making these you won't be able to stop and you'll turn into a caffeine zombie. All of the negative points that have been raised in the majority of reviews (on both this and other similar makes and models) are a non-issue for me. The indicator lights tell you when things need to be refilled or emptied; the machine is very solid (albeit solid plactic), and it heats up super quick. I am a super picky coffee/latte drinker and I am in love with thing!!! More Reviews Coffee beverages should be enjoyed without intense labor. The Saeco Odea Giro home espresso maker is virtually automatic so you can be a barista with no experience required. Saeco Odea Giro has the ability to grind, tamp and brew automatically, so you only have to worry about deciding what type of drink you want to make. The machine's easy-to-use controls give you access to a variety of drinks for you and your guests. Choose the type of coffee that suits your mood, and brew 1 or 2 cups at a time without worrying about re-programming your drink settings for next time. It's easier than going to a cafe! Removable 50 ounce Water Tank with Lid - transparent tank with easy-grip handle Bean Hopper with Lid - holds up to 180 grams of coffee beans (about 21 cups) Pre-Infusion Brew System Cycle - injection of small amount of hot water into the freshly ground coffee for pre-soaking before brewing begins to ensure maximum coffee flavor extraction Stainless Steel Boiler - 1200-watt heating system Internal Waste Box - spent coffee grounds are ejected automatically into an internal holding bin (capacity 14 portions); easy to remove and clean Unit Dimensions - 11.4W x 15.25D x 14.6H; Weight - 19 lbs 
Choosing Appliance -> Shopping Dryer When shopping for a new clothes dryer, look for one with a moisture sensor that automatically shuts off the machine when your clothes are dry. Not only will this save energy, it will save wear and tear on your clothes caused by over-drying. Keep in mind that gas dryers are less expensive to operate than electric dryers. The cost of drying a typical load of laundry in an electric dryer is 30 to 40 cents compared to 15 to 25 cents in a gas dryer. Choosing Appliance -> Mixer Pretty much the same thoughts as the food processor. High quality mixers are great for making bread or other tough jobs. Every kitchen should have one. Be sure that any mixer has all three attachments: paddle, dough hook, and whip. Also, find a spot on the counter where it can be easily accessed at a moment's notice. Saeco S-OG-SG Odea Giro Super-Automatic Espresso Machine
Tips How to Maintain Appliance -> Maintain Electrical Safely The insulation on electrical cords can become damaged by wear, flexing, or age. Do not use any cord that is stiff or cracked. Some clues that you may have an electrical problem are:
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